Nimbus Support
Get help with installing Nimbus, using Nimbus in Slack, billing questions, and account support.
Getting Help
Contact support
Email support@nimbus.fan with a short description of the issue, the Slack workspace name, and the page or Slack channel where you saw the problem.
Security reports
If you believe you found a security issue, include enough detail for us to reproduce it and review the security page for our current disclosure process.
Response Times
Normal support
We typically respond to support requests within 1-2 business days. Production-impacting issues are reviewed first.
Useful details
Please do not send secrets or OAuth tokens by email. Screenshots, timestamps, and the visible error text are usually enough to start troubleshooting.
Before You Contact Us
Slack install issues
Confirm that you are a Slack workspace admin or have permission to install apps, then retry the install flow from thenimbus.app.
Billing questions
For billing or subscription questions, include the email used for the Nimbus dashboard and the workspace name. Do not include full card numbers or bank details.
Need help with Nimbus?
Send us the workspace name, what you expected, and what happened.
This support page reflects Nimbus support options as of June 2026.